Mary Maxim (US) Exclusive Needlework & Crafts Since 1954. We ship Worldwide!

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Customer Service

Phone: 1-800-962-9504



Satisfaction Guaranteed
If for any reason you are not completely satisfied with any item, return the item within 6 months in its original condition
and we will promptly and cheerfully exchange the item or credit your account. We are unable to accept returns on downloadable patterns and eBooks.


Free Shipping
Free shipping applies to net amount after discounts. Within the contiguous U.S. (Clubs, pattern downloads and gift certificates excluded from free shipping offer). Add an additional $5 for shipping to Alaska, Hawaii and Puerto Rico. Sorry, large items and rush delivery is not available to these areas. Wholesale customers not eligible for free shipping.


Shipping & Processing Rates
Our delivery and processing charges include costs for Customer Service, processing and shipping.

Standard Shipping (5-7 business days)

All standard shipping packages will be delivered through USPS.  For standard shipping, if you have a registered PO Box, USPS will automatically ship your package to your PO Box unless you have registered your home street address as the delivery address. Please be aware of this when entering your shipping address if you have a registered PO Box.

Express Shipping (2-4 Business Days)

Express Delivery is available for an additional $12 for in-stock merchandise delivery within 2-4 business days from the time we ship your order. Select Express Delivery for the shipping method as you checkout. All Express Packages will be delivered through UPS. For Express Shipping Addresses, please use your main street address and not a PO Box address. If a PO Box is your only delivery method, then we will send out USPS Priority Mail and on average will take one day longer of transit time.

Sorry, Rush Delivery is not available outside of the continental United States or on selected items as stated in our catalog and website. Wholesale customers not eligible for Rush Delivery. Add an additional $5 for shipping to Alaska, Hawaii and Puerto Rico.


Merchandise Total Add Shipping
0 - 10.00  4.95
10.01 - 20.00  8.50
20.01 - 40.00  11.50
40.01 - 60.00  13.50
60.01 - 80.00  14.50
80.01 - 100.00
 15.50
100.01 and over
 16.50


International Standard Shipping Rates (4-10 business days)
Merchandise Weight Add Shipping
< 1lb.  $10.00
1.01-2 lbs.  $15.00
2.01-3 lbs.
 $17.00
3.01-4 lbs.
 $20.00
4.01-6 lbs.
 $25.00
6.01-10 lbs.
 $35.00
10.01-15 lbs.
 $40.00
15.1-20 lbs.
 $55.00
20.1-25 lbs.
 $70.00
25.1-30 lbs.
 $85.00
30.1-40 lbs.
 $100.00
40.1-50 lbs.
 $125.00
50+ lbs.
 Please contact us for shipping rate.

Shipping is available worldwide.

Tracking is automatically sent through email to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Lativa, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, UK

All other countries, please email info@marymaxim.com for tracking.


Business Customers and Large Consumer Orders
Mary Maxim, Inc. reserves the right to charge for actual freight for large orders. Please contact us at 1-800-962-9504 or email us with questions about this.

Foreign Orders
Packages are delivered via the US Postal Service. We can only ship to countries that can guarantee insurance on packages. If you have any questions on foreign orders, please contact Customer Service at info@marymaxim.com. Please note, your country may charge customs or duties on packages. You can check with your local postal service for more information.

International Order Terms and Conditions
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Mary Maxim to import the goods on his behalf. Further, the consignee/buyer agrees that Mary Maxim may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Special Request Orders
Yarn color changes not offered online or other special requests must be phoned in. Call toll free 1-800-962-9504.

Security
All transactions and personal information are encrypted before being sent over the internet using a Secure Socket Layer (SSL).

Mail Preference Service
Occasionally we make portions of our customer mailing list available to carefully screened companies and organizations whose products we feel might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to: Mary Maxim, Inc., Mail Preference Service, 2001 Holland Ave., Port Huron, MI 48060 or email to info@marymaxim.com with the subject line Mail Preference or call Customer Service at 1-800-962-9504. You can also opt out of receiving other offers by choosing "No"  in your account under the heading "Account Information".

Duplicate Catalogs
To eliminate duplicate mailings, mail to us at the above address all the mailing labels on the back cover of your catalogs and indicate which address label is correct. We will correct our mailing list.

Project Assistance
Are you stuck on a project? Let us help! Call us at 1-800-962-9504 Monday-Friday between the hours of 10:00 a.m. to 4:00 p.m. eastern standard time and one of our associates will help you through the process of completing your project!

Disclaimer
Mary Maxim, Inc. is not responsible for typographical errors found online or in the printed catalog. Prices are subject to change without notice.

Spinrite Recalls Bernat Tizzy Yarn Due to Entanglement Hazard - For additional information, please visit the Consumer Product Safety Commission.